Shipping policy
Sculptures
ORDER PROCESSING:
Please allow 72 hours for me to process your order. Expect an email within 3 business days to let you know your order is on the way! Orders are generally shipped using UPS, DHL or FEDEX, and may take 5 to 12 days to arrive.
Commissions and made to order (pre-order) items will take an additional 3 to 4 weeks in production time, before I start to process them for shipping.
INTERNATIONAL SHIPPING:
I offer international free shipping to the following countries: United States, United Kingdom, Australia, New Zealand, Austria, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Armenia, Luxembourg, Malta, Mexico, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia , Slovenia, Spain, Sweden, Argentina, Bolivia, Japan, South Korea, China, Hong Kong, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela.
Is your country not in this list? Contact me at kel@kelfelts.com!
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. I am not responsible for these charges if they are applied and they are your responsibility as the customer.
Prints
ORDER PROCESSING:
Prints can take up to 72 hours to be printed in the US by Sensaria. Expect an email within 3 business days with a tracking link!
INTERNATIONAL SHIPPING:
Orders are shipped directly from the print office to customers. I offer international free shipping to every country they ship to, which includes as of now:
A–B Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi.
C–D Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo (DRC), Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic.
E–G Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana.
H–K Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan.
L–N Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway.
O–S Oman, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia/Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland.
T–Z Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
VAT is included in the price of shipping. However, your order may be subject to import duties, which are incurred once a shipment reaches your destination country. I am not responsible for these charges if they are applied and they are your responsibility as the customer.
Because of shipping logistics, its possible that I might be unable to ship to any of those countries in short notice. If you encounter any issues at the checkout, let me know at kel@kelfelts.com
REFUNDS, RETURNS AND EXCHANGES
I accept returns up to 14 days after delivery, if the item is in its original condition, and I will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email me as soon as possible at kel@kelfelts.com with your order number and a photo of the item’s condition. I will address these on a case-by-case basis but will try my best to work towards a solution. If you have any further questions, please don't hesitate to contact me at kel@kelfelts.com;